Legal

Silvr
Legal

Data Protection

Since its creation in 2020, Silvr has been committed to applying the highest standards of security and privacy for your Data, as confirmed by its ISO27001 certification. Instead of asking for lengthy documents, Silvr requires access to 6 months of banking history. This is part of making our loan processing 5 times faster.

Security Measures

Your Data is sensitive and confidential, so we make every effort to ensure its security:

  • Encrypted banking connection
    ‍    To simplify your Loan Application, Silvr offers the option to connect your business bank accounts through Bankin. Bankin uses the most robust information encryption methods on the market.
  • Secure documents
    ‍You can download or upload your documents from your Silvr account. Silvr avoids information transfers via email, secures your Data, and minimizes the risk of fraud.
  • ISO/IEC 27001 is an international standard that establishes a robust information security management system. This certification undergoes independent evaluation. Silvr has achieved ISO 27001 certification through the British Assessment Bureau. 
  • General Data Protection Regulation
    ‍    Silvr is a French company, and therefore, it respects local and European regulations regarding the protection, management, and access to Personal Data.
  • Confidentiality
    ‍    Silvr can access the shared information but cannot modify or transfer it. Using Silvr does not affect your relationship with your bank.
  • Confidentiality Agreement
    ‍    Silvr offers customers the option to sign a confidentiality agreement.

Protection and Monitoring

To protect you, all financial organizations — including Silvr — are regulated and regularly monitored.

  • Silvr is a French company
    ‍    It is registered with the Nanterre Trade and Companies Register under number 884 558 453 (SIREN). Its registered office is at 144 Avenue Charles de Gaulle, 92200 Neuilly-sur-Seine.
  • Silvr is registered with the ORIAS register

Leading Partners

Silvr has partnered with top-tier investors and major institutions such as BPI. These partnerships enable us to provide up to 200 million euros in funding for European businesses.

Investors & Partners

Customer Satisfaction

Our customers' satisfaction is the ultimate guarantee of our service quality.

  • 2 out of 3 customers regularly renew their loan with Silvr.
  • 4-star ratings: Silvr is consistently rated 4 stars or higher on customer review platforms (TrustPilot, Google, G2).

Terms of Service

Update : November 2024

Note on Gender Usage: To ensure our content is easy to read, we use the gender-neutral pronouns “they,” “their,” and “them” throughout our platform and Terms and Conditions. This choice is strictly for simplicity and does not reflect any bias. We recognize and respect all gender identities equally.

General Information

The Website www.silvr.co is published by the Silvr Group.

Publication Director: Nima Karimi, serving in his capacity as legal representative of the company.
Silvr Group is a simplified joint stock company with a capital of €203,882.50 (euros) registered in the Nanterre Trade and Companies Register under number: 884 558 453 (SIREN).

VAT Identification Number: FR05 884 558 453
Registered Office And Postal Address: 144 Avenue Charles de Gaulle, 92200 Neuilly-sur-Seine

Preamble

These general terms of use set out the rules for accessing and using the Website and the Services.

1. Definitions

Unless specifically exempted:

  • The terms and expressions defined in the TOS may be used, whenever necessary, in the singular or plural;
  • Any reference in the TOS or any other document available on the Website to a legal, regulatory or similar binding provision should be understood as referring to that provision in its current, amended or replaced form.

Capitalized terms in these TOS shall have the meanings set out below:

  • Article means an Article of these TOS.
  • TOS means these general terms and conditions of use.
  • Internet User means any person browsing the Website without formalising a contractual relationship with Silvr or creating a Customer Account.
  • Silvr refers to Silvr Group, a Société par Actions Simplifiée (simplified joint stock company) with a capital of €203.882,50 (euros). Its registered office is located at 144 Avenue Charles de Gaulle 92200, Neuilly sur Seine, and it is registered in the Nanterre Trade and Companies Register under number 884 558453.
  • Website means the Silvr Website, which includes all tabs: silvr.co

2. Acceptance of the TOS

In the absence of acceptance of the TOS by the Internet User when he registers, Silvr informs the Internet user that he/she will have no access to the User Space nor will be able to use the Services. 

3. Access and Navigation

3.1 Access to the site is free and temporarily authorised for any Internet user with an Internet connection. All the costs necessary to access the site and the application (equipment, Internet connection, etc.) are the responsibility of the Internet user.

3.2 It is the Internet user's responsibility to check that the configuration of his computer allows him to use the site and its functionalities. In addition, it is the user's responsibility to ensure that all persons who access our website through their Internet connection are aware of these general conditions of use and other applicable provisions and that they comply with them.

3.3 The operator makes every effort to ensure that users of the website can access it at all times.

3.4 However, the operator reserves the right to interrupt access to all or part of the site, at any time and without notice, in particular for maintenance reasons. Silvr, including the operator, does not guarantee the permanent proper functioning or complete IT security of the website. The Operator shall not be liable to the User if the Website is unavailable at any time or for any period for any reason.

4. Internet user behaviours

4.1 The user of the site undertakes to use the services, information and data of the site which he accesses, under his responsibility, only for purposes compatible with public order, morality and the rights of third parties and to any act that may endanger the security or operation of the website or the computer systems of other users.

4.2 In particular, the user is prohibited from:

(i) disrupt access to or operation of the Website and the Application,

(ii) attempt to probe, scan or test the vulnerability of any system or network or breach any security or authentication measures without authorization,

(iii) attempt to gain access to confidential data and private servers of Silvr not intended for the user.

(iv) use the identity of another person,

(v) interfere with another user's access and use,

(vi) use the Website or Application for purposes other than those for which they are intended,

(vii) act in a manner that may damage Silvr's reputation or that is inappropriate (including defamatory, threatening or abusive language, whether spoken or written).

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5. Responsibilities

5.1 Silvr, including the operator, cannot guarantee the accuracy, completeness and/or timeliness of the information and data made available on the site; this information and data does not exempt the user of the site from an additional and personalised analysis.

5.2 The website contains links to external websites of third parties which are made available to the user for information purposes only and whose content the operator does not take ownership of and cannot exert influence on this one. For this reason, Silvr, including the operator, cannot assume any liability for such third-party content.

5.3 Silvr, including its operator, cannot be held responsible for:

(i) in the event of technical or computer problems and breakdowns or compatibility problems of the Site or the Application with any hardware or software,

(ii) the intrinsic characteristics of the Internet, in particular the lack of reliability and security of the information circulating on it.

5.4 Silvr shall only be liable for its own fraud and for any gross negligence committed by it or its staff in the course of its professional activities.

Consequently, Silvr can only be held liable for the direct consequences of its gross negligence. Therefore, it shall not be liable for any indirect damage resulting from its gross negligence.

In any event, Silvr can never be held liable for any loss resulting directly or indirectly from force majeure or measures taken by the French or foreign authorities.

In the event that a malfunction of any kind prevents the proper functioning of the Website and/or the Services, Silvr undertakes to do everything in its power to remedy the situation within a reasonable time.

6. Intellectual Property

The systems, software, structures, infrastructures, and contents of any kind (texts, images, music, logos, etc.) used by Silvr via the Website are the exclusive property of Silvr and are protected by its intellectual property rights.

Any disassembly, decompilations, decryptions, extractions, reuses, copies and, more generally, any act of reproduction, representation, distribution and use not provided for in the TOS of any of these elements, in whole or in part, without the authorisation of Silvr, are strictly prohibited and may be subject to legal proceedings.

7. Modification of the TOS – Termination

7.1 The operator is free to modify and update these TOS at any time and without notice, in particular to take account of changes made to the site, the application and/or its services, as well as any development or legal, regulatory, legal and/or technical restriction.

7.2 The most recent version of the TOS, accessible online at the time of use of the website, is applicable.

8. Complaints

The Internet user or the User may send a complaint to Silvr by sending it electronically to the following address: contact@silvr.co

9. Cookie Policy

The cookie policy can be consulted at the following address: https://www.silvr.co/legal#cookie-policy

10. Hosting

This site is hosted by Google (8 rue de Londres 75009 Paris) via its Google Cloud Platform solution.

11. Applicable Law – Jurisdiction

The present TOS are governed by French law.

Any dispute concerning the validity, interpretation, and/or execution of these TOS shall be subject to the exclusive jurisdiction of the French courts.

Privacy Policy

Last updated: June 2023

Recognizing the importance of protecting Personal Data and informing you about your rights and our Data handling practices, Silvr (“we”) has developed this privacy policy.

The privacy policy describes how Silvr processes the Data of prospects (“prospects” or “Users”) during the loan request analysis, and if the loan can be granted, of customers and, where applicable, their staff during the performance of their Loan Agreement with Silvr.

1. Data Controller and DPO

When Silvr processes your Personal Data for any of the purposes mentioned in this privacy policy, Silvr acts as the controller of the concerned Personal Data. Below, you will find the full contact details of Silvr:

  • Silvr Société par Actions Simplifiées;
  • RCS Nanterre: 884 558 453
  • 144 Avenue Charles de Gaulle 92200 Neuilly-sur-Seine

Silvr has designated a Data protection officer (“DPO”) that can be contacted:

  • By e-mail at the following address: dpo@silvr.co
  • At the following postal address: 144 Avenue Charles de Gaulle, 92200 Neuilly-Sur-Seine

2. Purposes and Lawful Bases for the Processing

Silvr processes your Personal Data only for a limited set of purposes. Each purpose has a lawful basis, as detailed below.

2.1. Personal Data of Prospects

Silvr processes the Personal Data of prospective customers and, where applicable, their staff for the following purposes:

  • To respond to requests for information or questions from prospects received by Silvr. The legal basis for this processing is Silvr's legitimate interest in responding to prospects' requests and providing them with any clarification that may be necessary.
  • To transfer prospects' data to third-party partners who may be better positioned to offer a financial solution when Silvr is unable to meet the prospect's needs. The lawful basis for this processing is Silvr's legitimate interest in directing prospects to suitable financial solutions, respecting their interests and rights
  • To carry out direct marketing by email or telephone with your professional email or your professional telephone, which we have obtained directly from you or indirectly and for which you have received this privacy policy or have been informed that they will be used for the purposes of commercial prospecting related to our Services. The lawful basis for this processing is Silvr's legitimate interest in publicizing and promoting its Services.

2.2. Personal Data of Customers

With respect to customers who have signed a Loan Agreement with Silvr, we process the Personal Data of customers and, where applicable, their staff for the following purposes:

  • Verifications (identification, verification of identity and knowledge of clients ("Know Your Customer")) relating to the fight against money laundering and terrorist financing. The lawful basis justifying this processing is Silvr’s legal obligation to set up an appropriate monitoring system for the fight against money laundering and terrorist financing;
  • The aforementioned verifications are transferred to the third party to the Loan Agreement. The legal basis that justifies this processing is the need for Silvr to transmit the necessary documentation for executing the Loan Agreement to which the person is a party.
  • Signing, monitoring, and performing the Loan Agreement with Silvr. The lawful basis for this processing is the performance of the Loan Agreement concluded with Silvr;
  • Record-keeping and management of accounts relating to the performance of the Loan Agreement concluded with Silvr. The lawful basis that justifies this processing is Silvr’s legal obligation to keep accounts and retain necessary supporting documents;
  • Direct marketing activities for services similar to those customers purchased with Silvr. The lawful basis for this processing is Silvr’s legitimate interest in publicizing and promoting its Services;
  • Management of pre-litigation, out-of-court settlements and, where applicable, litigation. The lawful basis for this processing is Silvr’s legitimate interest in defending its interests and asserting its rights in the event of a dispute or litigation.

3. Retention Period of your Personal Data

For the purposes described below, Silvr retains your Personal Data for a limited period of time and proportionate to the purposes described above.

With respect to prospects, their Personal Data is retained:

  • For answering the prospects’ requests, for the period necessary to answer or supply information;
  • For commercial prospecting with directly or indirectly collected Data, the period is 3 years following the collection of Data or the last contact with the prospect or as long as the prospect has not objected to using their Data for direct marketing purposes.

With respect to customers and, where applicable, their staff, Personal Data is retained:

  • For the signing, monitoring and performance of the contract with Silvr during the entirety of the contractual relation and, after its term, archived for the duration of the applicable statute of limitations;
  • For the invoicing and accounting related to the performance of the contract with Silvr for ten (10) years in accordance with the provisions of Article L. 123-22 of the French Commercial Code;
  • For commercial prospecting, during the entirety of the contractual relation and after its end, for three (3) years;
  • For management of pre-litigation, out-of-court settlements and, where applicable, litigation for the duration of the pre-litigation or legal proceedings.

4. Recipients of Personal Data

In accordance with the purposes set out in this policy, Silvr may share your Personal Data with:

  • Duly authorized Silvr employees and managers. Any Silvr employee who has access to your Personal Data is subject to strict confidentiality obligations;
  • Partners essential to the provision of Silvr’s Services such as, but not limited to, our payment partner and our debt collection partners in the context of managing disputes or unpaid bills;
  • Service providers to perform services related to Silvr’s Services, notably email service providers;
  • Silvr’'s third-party partners, selected for their expertise in providing financial solutions that align with prospects' needs, in cases where Silvr cannot directly fulfill those needs.
  • Competent authorities, if any, such as public and administrative or tax authorities.

5. Transfers of Your Data Outside the European Economic Area (“EEA”)

Silvr uses service providers outside the EEA to process your personal data for the purposes listed in this privacy policy. The use of the services of these providers involves transfers of some of your Personal Data outside the EEA.

Before any such transfer of Personal Data, Silvr has put in place appropriate contractual safeguards with the relevant service provider to ensure the protection of your Data and that your Personal Data will be processed only in accordance with our instructions. A copy of these appropriate safeguards may be obtained upon written request using the information in Section 7 below.

6. Your Rights

In accordance with the applicable regulations, you have rights regarding the Personal Data we collect, in particular:

  • The right of access: you can obtain information about the Data we hold about you and about the characteristics of the processing we carry out;
  • The right to rectification: you can modify or correct your Data;
  • The right to erasure: you can ask us to delete your Data in certain circumstances (please note that legal and regulatory provisions or legitimate reasons may require us to retain your Data);
  • The right to restriction and objection: you may, in certain circumstances, ask us to restrict or object to the processing of your Data (please note that we may continue to process your Personal Data if we have a legitimate reason to do so);
  • The right to portability: you can ask us to receive Data in electronic form and/or ask us to transfer this information to a third party where technically feasible;
  • The right to object: you may request that your data not be transferred to third-party partners for alternative financial solutions;
  • The post-mortem right: you may provide us with general instructions for processing of your Personal Data after death.

You may exercise your rights and contact our Personal Data protection service using the contact information provided in Section 7 below.

For any request to exercise your rights, we may ask you to provide additional documentation to verify your identity and to ensure that the Personal Data under the request relates to you.

We are committed to responding to requests as soon as possible. You will receive a response within one (1) month after receiving your request. However, please note that this period may be extended by two (2) months due to the particularly complex nature of your request or the number of requests. In this case, you will be informed of such an extension and its reasons within one (1) month after receiving your request.

You may also file a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), France's national data protection authority (www.cnil.fr).

7. Contact Us

You can contact Silvr’s Personal Data protection service:

  • By e-mail at the following address: dpo@silvr.co
  • At the following postal address: 144 Avenue Charles de Gaulle, 92200 Neuilly-Sur-Seine

8. Changes

We will periodically update this privacy policy. Any change will be published on this page with the updated revision date.

Cookie Policy

1. What Is a Cookie?

A cookie is a small text, image or software file that may be deposited and/or read on your device when you access our site. The word “device” includes computers, phones, tablets and any other device used to access the Internet.

Cookies will recognize your browser for the duration of their validity and return certain information to the site (e.g., a session identifier or language choice).

You can find more information about cookies on the following websites:

2. What Cookies Are Used by Silvr, and for What Purposes?

Strictly Necessary Cookies

These cookies allow the Website to function optimally and are necessary for using its features. They allow you to use the main features of our Website (e.g., personalizing navigation or access to your account).

Without these cookies, our Website will not operate as efficiently as we would like, and we may not be able to make the Website available to you or provide certain features or Services you request.

You do not need to give your consent to submit them.

However, you can object to them and remove them using your browser settings, although your User experience may be degraded.

Performance Cookies

Also known as analytical cookies, these cookies enable us to obtain information on the number of visitors to our Website, understand how Internet Users use it, and measure its performance.

Thanks to these cookies, we collect statistics on the number of visitors to our site, enabling us to detect navigation problems on our site, improve its operation, or highlight certain content that Internet Users particularly request.

Our cookie management tool allows you to consult the list of these cookies at any time and control their storage on your terminal.

Cookies for Audience Measurement

Silvr may use audience measurement cookies to adapt the Website to Users' requests and needs, measure the number of visits, the number of pages consulted, and Users' activity on the Website, and for analysis and statistical purposes.

Our cookie management tool allows you to consult the list of these cookies at any time and control their storage on your terminal.

Advertising Cookies

Silvr may use cookies for advertising purposes. These cookies enable us to track your browsing and subsequently present you with advertising content tailored to your interests or past activity on our Website.

Our cookie management tool allows you to consult the list of these cookies at any time and control their storage on your terminal.

Third-Party Cookies

Our Website relies on certain Services offered by third-party sites.

These features use third-party cookies deposited on your terminal by these Services when you visit the Website. When you first visit the Website, a banner informs you of the presence of these cookies and invites you to indicate your choice. They are only deposited if you give your consent.

Using our cookie management tool, you can consult the list of these cookies at any time and control their storage on your terminal.

You can find more information about these cookies in the privacy policy of these third parties.

3. How Do We Control the Placement of Cookies on Our Website?

The Website uses the following cookies:

  • Type of cookie: Silvr | Purpose: Cookie strictly necessary | Duration of validity: 13 months
  • Type of cookie: Google Analytics | Purpose: Audience measurement cookie | Duration of validity: 13 months
  • Type of cookie: Hotjar | Purpose: Performance cookie | Duration of validity: 13 months
  • Type of cookie: Facebook ads tracking | Purpose: Personalized advertising cookie | Duration of validity: 13 months
  • Type of cookie: LinkedIn ads tracking | Purpose: Personalized advertising cookie | Duration of validity: 13 months
  • Type of cookie: Google AdsGoogle ads tracking | Purpose: Personalized advertising cookie | Duration of validity: 13 months
  • Type of cookie: Hubspot chat | Purpose: Cookie for customer support by chat | Duration of validity: 13 months

You have several options for managing cookies. When you first visit the Website, a banner informs you of the presence of cookies and invites you to indicate your choices. They are only deposited if you accept them, except for technical cookies that are strictly necessary for the Website's proper functioning. You can also configure your browser to disable the placement of cookies. The configuration of each browser is different. To help you, you can consult the specific help page of the browser you are using:

4. How Long Are Cookies Stored?

Cookies are subject to a maximum retention period of thirteen (13) months after their initial installation on the Internet User's and User’s terminal, as required by applicable law.

5. Contact

If you have any questions or complaints about the cookies on our Website, you can contact us at the following address: dpo@silvr.com

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